Taylor is a strong asset to the MSU Libraries. She is highly motivated, diligent, and conscientious. Her keen sense of curiosity and genuine enthusiasm for her work is palpable. Over the past year, she has completed significant and valuable projects for the MSU Libraries, including a reference training assessment project, and an extensive literature review of resources in diversity, equity, and inclusion education. For both projects, she did thorough research and clearly summarized her findings. Her work will be useful for planning future education initiatives for staff in the MSU Libraries. Taylor is also highly effective as a member of the Reference Services team. She is proactive in her work to continuously learn new reference tools, and provides compassionate and empathetic service to our patrons. Her quality reference work has been recognized within MSU and beyond. In January of 2020, Cynthia Simpson, Director of Library Services at Madonna University, shared the following feedback regarding Taylor’s work in chat reference: “Taylor did an exceptionally nice job with our student in this transcript. I could not ask for a better interaction with our student and greatly appreciated Taylor's tone, easy instruction, clear steps to follow, and gentle handling. Well done!” Taylor has also graciously shared her knowledge of chat reference with her colleagues, as Discovery Services staff members have shadowed her as part of their training in virtual reference.
Taylor has made strong contributions to the MSU Libraries, and shows real promise for continuing a high level of work in the future. Her work is especially valuable as the MSU Libraries move forward with areas of our Strategic Plan, especially in the strategic directions of organizational vitality and diversity, equity, and inclusion. Taylor is hard working and unfailingly dedicated to excellent public service, and deserves recognition for her efforts. Many thanks for your consideration!