Michigan State University

User Experience

Mission Statement

Through evaluation and assessment activities, the User Experience unit seeks to influence data-informed decisions that lead to a pleasant, positive, and successful experience in using the MSU Libraries’ spaces, services, and collections, both physical and digital.

Services & Goals of the Unit

  • Evaluate the MSU Libraries’ spaces, services, and collections, both physical and digital, and provide data-influenced recommendations for continual, user-centric improvement;
  • Manage and optimize signage and services in the physical spaces as assigned to User Experience;
  • Act as a data source to help library staff make data-informed decisions in their daily work, management, and strategic activities;
  • Collaborate with other units/divisions within the Libraries and campus partners on user experience and assessment projects;
  • Represent User Experience to other academic institutions, including but not limited to the MSU, Big Ten Academic Alliance (BTAA), and ARL communities

People

Christine Tobias - Head, User Experience
Joshua Sanchez - User Experience & Assessment Librarian
Emily Sanford - Serials Catalog Librarian
Hui Hua Chua - Collections & User Support Librarian
Chris Deford - User Experience Professional
Wenjuan Ma - Senior Statistician (MSU CSTAT)